As your Kentucky and Ohio garage door repair company, we offer a team of experienced and knowledgeable technicians who move with urgency to diagnose your issues of any garage door repair or service They’ll discuss your options, and then execute the option you’ve selected for your home. When you need the best in garage door service, installation and repair, choose AE Door & Window.
We couldn't be happier with your company. Our technician, Joel, was very good at his job. He explained what needed to be done at the beginning so we didn't have any surprises. He installed our Springs very quickly and cleaned up everything when he was done. He couldn't have been nicer and more professional. We will definitely recommend your company to friends and family.
We have had many concerns with our garage opener unit both safety issue and sleepless nights. At this time we are pleased that so far the unit is operating as it should.Hopefully we hope the issue of the unit opening by it self at early morning hours is solved. And if this is so, we want to Thank all involve in bring a satisfactory solution to this nightmare.
Almost all garage door openers come with a warranty. The warranty of your garage door opener will differ depending on where you purchased the product. The owner’s manual should give you the specific warranty information. Service is not covered by the warranty. If the owner chooses to have a professional service the opener or if the installation is a DIY, the warranty will not cover any repairs.
This is the second time we have used this company. A year ad a half ago our spring broke on our single garage door and this week the spring broke on the double door. Each time a very neat young man came with excellent communication skiills and knowledge of the repair required. They arrive right on time and fixed it on the spot in a very timely manner at a fairly reasonable price. I have always been a person that never wanted to have a repairman come without my husband home. Based on the quality of the two employees I have had the pleaser of dealing with, that fear is unwarranted for this company.
This technician was very competent and performed the services in an outstanding manner. He also suggested additional items needing work on our garage door opener so that it performs much better. It also appears I ordered the wrong door openers, but he was able to input the correct code so that we can use them. We were very satisfied with all of his services.
Both springs broke on my double door, and I had no idea who to call. I asked my smart phone for garage door repairs and they gave me one company listed in Lebanon. I called and set up an appointment with the tech and he said he would be there in an hour. After 4 hours I called and they got me to the tech and here is what he said after my 4 hour wait: "We can't do that, you will need to call someone else." I asked if he needed to reschedule, and he said, "No, call some other company." My temperature was high and I looked on my computer and Precision came up on the screen. I looked it over real good, checked the reviews and called them on Saturday morning. They said a tech could be out by noon. The tech called at 10:30 and said he could be here by 11am if that was alright. It was. John showed up at 11, we greeted each other, I felt good as soon as I met him. He looked over the door, sure enough both springs broke, cable off. He gave me 3 options: just fix the springs and cable; do that and change out the rollers which were clearly rusted and lots of play; and do that with a life-time warranty. No pressure, he was ready to do whatever I said. I told him the first option for now, and he went right to work. My wife and I discussed that our door was over 14 years old and has had no maintenance at all, and we decided to have the warranty. No problem. John was through and thorough in no time at all. The door sounded amazing, we had gotten so used to the noise, until it was not there any more - smooth and quiet and efficient. I am so thankful the other company blew me off, so that I came in contact with Precision. Great job. I will recommend them to everyone. 5 STARS ALL THE WAY!
The technician, Robert Helton, was very pleasant, helpful, and professional. He repaired the garage door opener expeditiously and explained why it hadn't worked properly. He also checked the chain mechanism and the door itself and showed me how to manually work the door should I need to do that in the future. I was very pleased with this repair work.
Containment cables. When old extension springs break, the springs and cables become heavy whips that damage cars and even injure people. To solve the whipping problem, manufacturers now offer containment cables that run through the center of side-mounted extension springs. If you have extension springs and don’t plan to replace your door, make sure the springs have these containment cables, or have a professional install them.