The low rating on the CS is due to the fact that inwas out of town and my wife called because the garage door wouldn't open. We had repairs to the only other exit, and the CS said because it could be opened manually, it was no emergency. She was stuck in the house for over Sixteen hours. No emergency crew came out. Steve, a tech who came out the first time, fixed the door. It is not his fault CS took their sweet time to help a 45 year customer. I commend Steve. I do NOT have anything good to say about CS.
Eric came for the first appointment and provided great insight into the problem with my door and gave a great recommendation. Justin came for the second appointment to install the new garage door, spring, and rails. Both did a great job calling me in advance, were prompt, and came early within the allotted time frame. Justin was thorough with the install and made sure I was happy with how the new door functioned. Overall very happy with my decision to use Precision.
Remember, not all garage door springs are alike. They are not one size fits all. If yours breaks, make a note of the brand and color code on the spring you need to replace. We'll get you the garage door opener parts you need, from seal kits to torsion and extension spring kits. Save money by replacing garage door hardware instead of replacing the whole unit.