Roberto was very courteous and explained the details of what he was doing. He also pointed out a repair I might consider having done (replacement of the bottom panel of my door) and asked the office to follow up with me on this. Someone did follow up with me and since replacement of the bottom panel is not an option and I would have to replace the door, I decided that I can wait.

Step 5: Check for loose hardware, and tighten as needed. On swing-up doors, check the plates where the spring is mounted to be sure the screws are tight, and tighten any loose screws. On roll-up doors, check the hinges that hold the sections of the door together; tighten any loose screws, and replace any damaged hinges. Sagging at one side of the door can often be corrected by servicing the hinges. If a screw hole is enlarged, replace the screw with a longer one of the same diameter, and use a hollow fiber plug, dipped in carpenters' glue, with the new screw. If the wood is cracked at a hinge, remove the hinge and fill the cracks and the screw holes with wood filler. Let the filler dry and then replace the hinge. If possible, move the hinge onto solid wood.


Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.
Absolute Overhead Door Service was founded by Vince Heuser when he saw the need for a new garage door company that performed at a much higher standard than most companies in the local area. He understood and saw that the need for HONEST, knowledgeable, dependable, and friendly technicians was apparent and Absolute Overhead Door Service was then founded in 2007. With our extraordinary growth because of our outstanding service, we cover the entire Central Kentucky area including Louisville, Elizabethtown, Bardstown, and Southern Indiana. We have warehouses strategically located so our technicians can be on your job within two hours on most days with no extra charges anywhere or anytime in normal hours. No other local company provides the convenient service hours that we do, 8am-6pm Monday-Saturday and Emergency Service after 6pm, Monday thru Friday, and on Sunday’s. We guarantee same day service on calls by 1pm and still get most service calls up to 4pm the same day.
The Chain Drive Rail Extension Kit for 10'-High The Chain Drive Rail Extension Kit for 10'-High Garage Doors is required for reliable everyday operation of Chamberlain chain drive models in 10-ft. garage door applications. Featuring a quick-install extension rail and replacement chain the kit includes everything needed for quick and easy installation. Includes one-year warranty rail extension replacement ...  More + Product Details Close
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