Align the upper roller tracks by carefully lifting the door halfway. Lock it in place with two locking pliers, and install the supporting brackets on the back of the rails using 1-1/4 in. perforated angle iron (available at home centers and hardware stores). Install 1-1/2 x 1/4 in. stop bolts, with the threads to the inside of the track, at the end of each upper track.
Both springs broke on my double door, and I had no idea who to call. I asked my smart phone for garage door repairs and they gave me one company listed in Lebanon. I called and set up an appointment with the tech and he said he would be there in an hour. After 4 hours I called and they got me to the tech and here is what he said after my 4 hour wait: "We can't do that, you will need to call someone else." I asked if he needed to reschedule, and he said, "No, call some other company." My temperature was high and I looked on my computer and Precision came up on the screen. I looked it over real good, checked the reviews and called them on Saturday morning. They said a tech could be out by noon. The tech called at 10:30 and said he could be here by 11am if that was alright. It was. John showed up at 11, we greeted each other, I felt good as soon as I met him. He looked over the door, sure enough both springs broke, cable off. He gave me 3 options: just fix the springs and cable; do that and change out the rollers which were clearly rusted and lots of play; and do that with a life-time warranty. No pressure, he was ready to do whatever I said. I told him the first option for now, and he went right to work. My wife and I discussed that our door was over 14 years old and has had no maintenance at all, and we decided to have the warranty. No problem. John was through and thorough in no time at all. The door sounded amazing, we had gotten so used to the noise, until it was not there any more - smooth and quiet and efficient. I am so thankful the other company blew me off, so that I came in contact with Precision. Great job. I will recommend them to everyone. 5 STARS ALL THE WAY!
We worked with Matt to replace our garage door openers. He did an excellent job and worked in cold weather to finish the job. He answered all our questions throughout (before, during, and after) and explained the entire process, features, and additional accessories for the opener. Matt provided exceptional customer service, he was professional, and understanding of our needs. Matt and Anna helped us schedule the appointment at our earliest availability and offered a great deal. We received another offer which was couple hundred dollars lower but we went with Precision Door for their customer service and transparency into solution for us to meet our needs. I highly recommend Precision Door and will do business with them for our future needs.
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